Warranty Terms:

These warranty and complaints terms stipulate conditions and steps in processing claims exercised by buyers  (dealers) related to the goods delivered by the seller (FixDistribution s. r. o.) based on a Cooperation agreement, Framework agreement, its Appendices and individual purchase agreements, which form an inseparable part of the Commercial code.

As of effective date of the Complaints & Claims Terms and Conditions the supplier reserves the right to make any amendments of the provisions thereof while respecting statutory standards of the Commercial act and other legal regulations in effect on the territory of the Slovak Republic. Any amendments to the Complaints & Claims Terms and Conditions shall be effective upon their publication on the website www.fixdistribution.sk.

Warranty Period:

The company FixDistribution s. r. o. provides warranty period pursuant to data stated on the delivery note. In case these binding terms are not met we proceed based on agreement with clients. Should agreement not be reached, provisions of the Commercial and Civil Code are to be adhered to.

Location for Claims:

Claims are to be directed to the company registered address of FixDistribution s. r. o., or designated service center.  Should a service center be designated for a particular producer or product, the buyer shall apply the claim at the respective service center.

Warranty and post-warranty repairs of selected products are performed by authorized service centers, list of which is regularly updated and to be found at www.fixdistribution.sk or on the product warranty certificate.

Product take-over by the Buyer:

Party accepting the goods delivered by the  transport service shall inspect the parcel pursuant to the transport (delivery) note, correctness of the provided data on quantity, further intactness of original packaging or original tape of the sender, visible damage to the packaging of the parcel, visible partial loss, and that before signature confirming take over. In case these defects occur the receiver shall state the discrepancies on the delivery note of the transporting company or immediately write “Damage report“. Further manipulation with a damaged parcel could only be realized following instructions of the sender. Should damage or partial loss of shipment not be obvious at take-over, the receiver of the parcel shall report to the sender and transporter the damages inflicted without further delay, at latest however within 3 business days following the day of the parcel delivery. The subsequent business day following the day the damage was reported representative of the transporting company writes a Damage report with the Receiver. After the report is accepted the receiver shall apply the claim with the Seller.

Mechanical damage:

The customer shall take over the goods without unnecessary delay and check the said in case of personal take- over.

The customer is obliged to file a claim regarding a mechanically damaged product immediately. In case of take-over of goods sent by transport service the customer shall check the goods before signing the protocol on take- over of the said. Mechanical damage must be claimed without unnecessary delay, at latest within 24 hours following the goods take-over from the transporting company.  

Equally in case of personal take-over incompleteness of goods must be claimed immediately upon delivery by the transportation service, at latest within 24 hours following the goods take-over. Later claims of this type will be disregarded. In case damage to goods incurred during transport, the customer shall file a claim with the transporting company without delay. FixDistribution s. r. o. shall enter into transport insurance contract only upon expressive request of the buyer, while the costs shall be incurred by the customer.

Elimination of mistake:

The supplier or designated service organisation shall ensure elimination of product mistake during warranty period. In case of justified claim the seller bears the costs related to sending the goods back to the customer. The customer has a right for elimination of product mistake exclusively, exchange of the goods or issue of credit note.

The seller reserves the right to substitute irrepairable goods by similar goods, goods with identical technical parameters, or credit note. In case the exact type of subsitute goods is not available, the supplier shall be entitled to hand over to the customer alternative goods, which meet similar parameters and technical solutions of the previously bought goods. In case the irrepairable claimed product is not available in the market, the claim of the goods will be realized by adequate compensation or issue of credit note in the amount of price of adequate substitute, designated by the claim department of the supplier. In such case the supplier is entitled to decide whether goods are to be settled by adequate substitute or issue of credit note.

Necessary documents for filing warranty claim:

Dealer shall file claims electronically through “online system“ and deliver goods along with the number of claim allotted by the “online system“. Proof of RMA number is attached by the buyer to the goods related to the filed claim. The goods must be sent at costs of the buyer and in case of justified claim they will be sent back at the costs of the seller. Costs related to filing the claim (packaging, transportation, post,....) to the place of claim processing shall be paid by the customer. Should that not be possible the following must be submitted to the supplier: invoice, delivery note, assembly certificate, warranty certificate and service book, i.e. documents clearly stating the manner of acquisition of the goods, manufacturing number of the goods and date of take-over by the customer. Documents on previous repairs related to the warranty must be submitted as well. Warranty shall not be acknowledged without these documents, the goods shall not be accepted for claim proceedings. Claim shall be handed over following presentation of claim certificate of the company FixDistribution s. r. o.

Date of order take-over:

Timely take-over of goods following repair shall mean the agreed date, max. within 5 business days following this date. In case this deadline is not respected, we charge warehouse fee in the amount EUR 1.70 EUR/day. Goods not taken over by the customer after 90 days shall be sold and the proceeds shall be used to satisfy warehousing costs.

Voiding the warranty:

Warranty shall be voided should the goods be mechanically damaged, by intervention of an unauthorized person, i.e. not a technician or person authorized by the supplier, by operating the products in unsuitable conditions (chemically aggressive, moist, strong electric or magnetic field, high-low temperature, dust, removal of the seal from the product, damage of the protective tape, loss of warranty certificate. Warranty shall also be voided in case the product is inadequately soiled, obviously mechanically deformed, original stickers with the serial number of the product damaged. Warranty does not apply in case the product was damaged by natural disaster, electrical power cut. Transportation costs related to performance of post-warranty service is covered by the customer. The supplier shall reserve the right in case of dispute to decide whether the claim is justified or not. By acknowledging a claim of goods of “equipment for data storage type“ (hard disc and other data media) the buyer shall not acquire a right for damage compensation, which occurred by loss of data due to error on the equipment. Claims following from the warranty pertain only to the buyer and may not be transferred onto a third person without a prior written consent of the seller.